Returns & Exchanges
At NOVU, we want you to feel confident in every piece you wear; if your purchase isn't quite right, you can return or exchange items within 30 days of delivery. All returned garments must be in their original condition, unworn and with tags attached, to ensure a smooth refund process.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing